bbb8 Privacy Policy

Privacy at a Glance

The following cards summarise the most important aspects of this Privacy Policy. They are a helpful reference but do not replace the full policy text below, which is the binding document governing how bbb8 handles your personal data.

1 Introduction

This Privacy Policy ("Policy") sets out how bbb8 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who access the bbb8 platform. It applies to all personal data processed in connection with the use of the bbb8 website and any related services, regardless of the device or method of access used.

By registering an account on bbb8 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not access or use the platform.

2 Information We Collect

bbb8 collects personal data through two primary channels: information you provide directly when you interact with the platform, and information collected automatically as you navigate and use our services.

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal data:

Information Collected Automatically

When you access the bbb8 platform, our servers and analytics systems automatically record certain technical and behavioural data. This includes:

• Device information: device type, operating system, browser type and version, screen resolution, and device identifiers
• Network data: IP address, internet service provider (ISP), approximate geolocation derived from IP (city and country level only — precise GPS location is never collected)
• Usage data: pages visited, time spent on each page, betting history, game session data, click patterns, and navigation paths within the platform
• Cookie data: session cookies, preference cookies, and analytics cookies as described in Section 6 of this Policy

3 How We Use Your Information

bbb8 uses the personal data it collects only for lawful, specific, and transparent purposes directly related to operating and improving the platform. The following table sets out the primary purposes for which your data is used:

• Account creation and management: to register your account, verify your identity, maintain your account settings, and process your login credentials securely
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records in your account ledger
• KYC and compliance: to verify your age (21+ requirement), identity, and payment methods in compliance with anti-money laundering obligations and responsible gaming requirements
• Customer support: to respond to your enquiries, process complaints, and provide assistance via email or live chat, and to maintain records of past interactions for quality assurance
• Platform security and fraud prevention: to detect and investigate suspicious activity, protect against unauthorised account access, and prevent bonus abuse, collusion, and other prohibited conduct
• Platform improvement: to analyse aggregate, anonymised usage patterns and improve the layout, performance, and game selection of the platform for all players
• Responsible gaming monitoring: to identify players who may be exhibiting signs of problem gambling, apply deposit limits or session restrictions where necessary, and respond to self-exclusion requests

bbb8 does not use personal data for any automated decision-making process that produces legal or similarly significant effects without human oversight. Where automated systems flag an account for review, a qualified member of our compliance team conducts a manual assessment before any account action is taken.

4 Legal Basis for Processing

Every instance of personal data processing at bbb8 rests on one or more of the following legal bases. We do not process personal data without a valid legal justification for doing so:

5 Sharing Your Information

bbb8 does not sell, rent, or trade personal data. We share personal data with third parties only in the following strictly defined circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bbb8 shares necessary transaction data with licensed payment processors — including the providers of bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateways — solely to facilitate deposits and withdrawals. These processors are contractually bound by data security obligations and are not permitted to use your data for any other purpose.
• Identity verification providers: bbb8 uses trusted third-party KYC service providers to assist with identity and age verification. These providers receive only the minimum data required to perform the verification check and are prohibited from retaining or re-using that data beyond the scope of the service.
• Regulatory and law enforcement authorities: bbb8 will disclose personal data to competent authorities — including financial intelligence units, law enforcement agencies, and regulatory bodies — where required to do so by applicable law, court order, or lawful government request. Such disclosures are made only to the extent legally required and will be documented in our compliance records.
• Technology and analytics providers: bbb8 may use third-party technology partners for platform hosting, server infrastructure, and anonymised usage analytics. These providers access only the data necessary for their specific technical function and operate under contractual data processing agreements with bbb8.

bbb8 does not transfer personal data to countries outside the player's jurisdiction without implementing appropriate safeguards. Where international data transfers are necessary for the provision of services (for example, where a technology provider operates servers in another country), bbb8 ensures that such transfers are governed by appropriate contractual protections equivalent to applicable data protection standards.

6 Cookies and Tracking Technologies

bbb8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and gather anonymised analytics data that helps us understand how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies: These cookies are strictly necessary for the platform to function. They manage your login session, maintain your account security token, remember your language preference, and keep your shopping basket or deposit flow intact. The platform cannot function without these cookies and they cannot be disabled.
• Analytics cookies: These cookies collect anonymised information about how visitors use the platform — for example, which pages are visited most frequently, where users navigate after landing on a page, and how long sessions typically last. This data is used in aggregate form only and cannot be traced back to any individual player.
• Preference cookies: These cookies remember choices you have made on the platform — such as your selected language, display settings, and responsible gaming tool configurations — so that you do not need to re-enter these preferences on each visit.

Most browsers allow you to control cookies through their settings preferences. You may choose to block or delete cookies at any time; however, disabling essential cookies will prevent the bbb8 platform from functioning correctly and may result in you being unable to log in or access your account. bbb8 does not use cookies for cross-site tracking or for serving third-party advertising.

7 Data Retention

bbb8 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data: Personal data associated with an active bbb8 account is retained for the duration of the account relationship and for a period of five (5) years following account closure, in order to satisfy anti-money laundering record-keeping requirements.
• KYC documents: Identity verification documents (copies of ID, address proof, and payment method evidence) are retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Support communications: Records of customer support interactions are retained for a period of three (3) years from the date of the most recent communication, to enable quality assurance review and to assist with any future dispute resolution.

When personal data is no longer required for retention, bbb8 will securely delete or anonymise it in a manner that ensures it cannot be reconstructed or linked back to any individual. Anonymised aggregate data may be retained indefinitely for statistical analysis and platform development purposes.

8 Security Measures

bbb8 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes 256-bit SSL/TLS encryption on all data transmissions, encrypted storage of sensitive personal and financial data at rest, role-based access controls that limit staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and automated monitoring systems that detect and alert on anomalous account or transaction activity in real time.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, bbb8 will notify those players without undue delay and will take all reasonable steps to contain and remediate the breach. If you believe your account has been compromised, please contact [email protected] immediately.

9 Your Data Rights

As a player on the bbb8 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will acknowledge your request within 5 business days and respond in full within 30 calendar days.

• Right of access: You may request a copy of all personal data bbb8 holds about you. We will provide this in a structured, commonly used, machine-readable format.
• Right to rectification: If any personal data bbb8 holds about you is inaccurate or incomplete, you may request that it be corrected or updated. We will action corrections within 10 business days of receiving satisfactory evidence of the correct information.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where processing is unlawful. Note that erasure requests may be declined where retention is required by law (for example, AML record-keeping obligations).
• Right to restriction: You may request that bbb8 temporarily restrict the processing of your personal data — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice, where technically feasible.
• Right to object: You may object to any processing of your personal data that is based on bbb8's legitimate interests. If you lodge an objection, bbb8 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

bbb8 will not charge a fee for exercising any of these rights. However, where a request is manifestly unfounded or excessive — for example, where a player submits identical requests in rapid succession — bbb8 reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

10 Third-Party Links and Services

The bbb8 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own games within the bbb8 environment under technical integration agreements. While bbb8 takes care to work only with reputable, licensed game studios, it cannot be responsible for the independent privacy practices of those studios with respect to data that players may submit directly to studio-operated features. Players should review the privacy policies of individual game providers if they have concerns about data handling within specific games. bbb8 does not link to external third-party websites for marketing or referral purposes.

11 Children's Privacy

The bbb8 platform is strictly intended for adults aged 21 and above. bbb8 does not knowingly collect personal data from any individual who is under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that your child has registered on bbb8, please contact [email protected] immediately so that we can take action without delay.

12 Changes to This Privacy Policy

bbb8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered players by email to the address on file and will update the "Last Updated" date at the top of this document. Minor clarifications and non-material edits may be made without notification.

Your continued use of the bbb8 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We recommend that you review this page periodically to stay informed about how bbb8 protects your personal data. The current version of this Policy is always available at bbb8.ws/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which bbb8 handles your personal data, please contact our dedicated data support team. All requests relating to data rights will be acknowledged within 5 business days and resolved within 30 calendar days.

Email: [email protected]

Support is available 24 hours a day, 7 days a week, including Bangladesh public holidays (Bangladesh Standard Time, UTC+6).